Senior Customer Service Representative
Full Time • Hampton, VA
Benefits:
- Employee discounts
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
Senior Customer Service Representative
DTF Virginia – Hampton, VA (In-Person)
DTF Virginia is hiring a professional, detail-oriented Customer Service Representative to join our team in Hampton, VA.
This is not an entry-level role. We’re looking for someone who communicates clearly, stays composed under pressure, and understands the importance of accuracy in a fast-paced production environment.
Monday–Friday
9:00 AM – 5:00 PM
9:00 AM – 5:00 PM
Pay
- $15.50/hour during training
- Weekly pay
- 90-day probationary period
- Pay reviewed at 90 days based on performance and fit
What You’ll Do
- Assist customers in person, by phone, and via email
- Provide clear, accurate, and professional communication
- Guide customers with:
- Print sizing and garment measurements
- Artwork readiness for DTF printing
- Product selection and expectations
- Review artwork for basic print readiness
- Communicate with the production team using Outlook and Teams
- Ensure order accuracy before production
- Handle customer concerns professionally and calmly
What We’re Looking For
- Strong communication skills (written and verbal)
- High attention to detail
- Professionalism and emotional maturity
- Ability to accept feedback and follow direction
- Ability to multitask in a fast-paced environment
Technical Skills
- Microsoft Word
- Microsoft Office (basic Excel/file handling)
- Microsoft Outlook
- Microsoft Teams
- Basic Adobe Photoshop familiarity
Bilingual (English/Spanish) is a plus
Important Requirements
- Must be able to work in person in Hampton, VA
- Must be available Monday–Friday, 9:00 AM – 5:00 PM
- Must not be a current customer of DTF Virginia or closely associated with one
- Must be willing to sign confidentiality and restrictive covenant agreements
About Us
DTF Virginia is a customer-service-driven apparel printing company specializing in DTF, UV DTF, and sublimation transfers. Our customers rely on us for quality, accuracy, and communication — and our customer service team plays a critical role in protecting that standard.
About Us
DTF Virginia is the leading provider of custom DTF transfers, heat transfer printing, and custom apparel printing. From Richmond DTF services to Virginia Beach heat transfers, we proudly serve businesses and creators across the state and beyond.
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